Frequently Asked Questions

If you do not see the Optimize With ProfilePro button under your business name (as seen below) please make sure you are logged into the Google account that owns or manages your Google Business Profile. If you still do not see the button, please navigate to https://business.google.com/locations and select See your profile (see below image). Google should then redirect you to the right page. If you still do not see our button, please email us at profilepro@merchynt.com and tell us the name of your business and where it's located so we can try to help you.

1. Click on the Optimize Your Profile button 2. Click Settings 3. Type the language you want our responses to be in in the Response Language area 4. Select the language you want the app to be translated to in the App Language dropdown If your language does not appear in the dropdown please chat with us on our website to let us know so we can add it for you.

You can find the ProfilePro training video here.

ProfilePro has a FREE version that is very capable and credits renew each month. If you'd like to get unlimited responses you can upgrade for $9/month. To learn more about the different plans click here.

Sometimes our AI gets too busy. If you try clicking the button again it should work.

This can be due to your Google connection being broken. If you try to refresh the page and it still does not work, you can uninstall then reinstall ProfilePro, and that should fix it.

Usually errors appear when users try creating an image about a topic that is forbidden. Please try asking for an image in a different way to avoid banned keywords. If you are having a hard time please message us on our website and we will assist you.