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  • Writer's pictureJustin Silverman

How to Manage Your Google My Business Listing in 5 Easy Steps

local business sign - manage my google my business

Quick Guide to Managing Your Google My Business Listing:

  • Claim: Secure your listing on Search and Maps.

  • Personalize: Update business details like hours, photos, and services.

  • Manage: Interact with customers through reviews and analytics.

Struggling to get your business noticed on Google? It's a common pain point for small business owners and marketing agencies alike. With 73% of consumers turning to Google reviews before making a visit, your Google Business Profile becomes a vital tool for standing out online. Not only does it influence customer perception, but it also plays a significant role in your local SEO and visibility on Google Maps.

Having an optimized Google Business Profile is non-negotiable for local businesses aiming to drive more traffic—both online and in-person. At Merchynt, we understand this challenge. Our mission is to demystify the process of managing and optimizing your listing in a way that's straightforward and effective.

Here's how to start making your Google Business Profile work harder for you—no fuss, no muss.

Infographic on steps to claim, personalize, and manage your Google My Business Listing for increased local SEO and customer engagement - manage my google my business infographic infographic-line-3-steps

Step 1: Claiming Your Google My Business Listing

Starting with the basics, the first step to effectively manage my Google My Business and ensure your local SEO is on the right track is to claim your Google My Business Listing. Whether you're newly setting up shop online or you've been around but haven't taken control of your online presence on Google, this step is crucial. Let's break it down into simple actions.

Why Claim Your Listing?

Claiming your listing is like planting your flag on Google Maps and Search, declaring, "We're here!" It's your direct line to potential customers, allowing you to manage how your business appears across Google's services. From showcasing your products to responding to reviews, it's all in your hands once you claim your listing.

The Simple Steps to Claim Your Listing

  1. Go to Google My Business: Start by visiting This is your gateway to entering the local SEO battlefield armed and ready.

  1. Search for Your Business: Type in your business name. If it doesn't show up, don't worry! It simply means you need to create a new listing by selecting the option to add your business to Google.

  1. Follow the On-screen Instructions: Google will guide you through the process of adding your business. This includes entering your business name, location, and category. Be precise with your category selection as it helps Google understand who to show your business to.

  1. Verify Your Business: Verification can be done in several ways, including by phone, email, or postcard. Choose the method that works best for you. This step is crucial for proving to Google that your business is legitimate.

  1. Confirmation: Once verified, you officially have control over your Google My Business listing!

Step-by-step graphic on claiming your Google My Business Listing - manage my google my business

After Claiming Your Listing

Now that you've claimed your listing, the real work begins. You can now:

  • Edit your business information: From operating hours to health and safety measures, make sure your information is up-to-date.

  • Respond to reviews: Engage with your customers and build a positive reputation online.

  • Post updates: Keep your customers informed about offers, events, and more.

At Merchynt, we understand the importance of not just claiming but fully optimizing and managing your Google My Business listing. With our suite of tools and services, we aim to make it easier for small business owners like you to thrive in the digital space.

Claiming your Google My Business listing is just the beginning. Stay tuned for more steps on how to maximize your online presence and attract more customers through Google.

By taking control of your Google My Business listing, you're taking a significant step towards enhancing your local SEO and online visibility. It's a powerful tool in your marketing arsenal, so make sure you're using it to its full potential.

Step 2: Optimizing Your Profile for Maximum Visibility

Optimizing your Google Business Profile is crucial to ensure your business stands out and attracts more customers. Let's dive into how you can make your profile shine.

Edit Your Profile

Start by ensuring all your business information is up-to-date. This includes your business name, address, and phone number. Consistency across the web helps improve your local SEO. Visit your Google Business Profile and select Edit profile to make changes.

Add High-Quality Photos and Videos

Visuals capture attention. Add high-quality photos and videos of your business, products, or services. According to Google, businesses with photos see 35% more clicks to their website. So, make sure to showcase what makes your business unique.

Comprehensive Business Information

Fill out your business information section thoroughly. Include details like your business category, services offered, and any unique attributes. Attributes can highlight what makes your business special, such as being Black-owned, women-owned, veteran-owned, or LGBTQ+ friendly. These details help customers decide to choose your business over others.

Keep Your Contact Information and Website Updated

Ensure your contact information is accurate. If customers can't reach you, they'll move on to the next business. Also, include your website URL to drive more traffic to your site. An up-to-date website and contact information are vital for customer conversion.

Set Your Operating Hours and Health and Safety Measures

Clearly state your operating hours, including any special hours for holidays or events. If your hours change, update them promptly to avoid confusing potential customers. Additionally, outline any health and safety measures you've implemented to reassure customers.

By following these steps, you're not just optimizing your Google Business Profile for visibility; you're also building trust with potential customers. At Merchynt, we understand the importance of a well-optimized profile.

Our Google Business Pro services are designed to help you manage and enhance your profile, ensuring you rank higher on Google Maps and attract more customers.

Optimizing your profile is an ongoing process. Regularly update your information, engage with customers through reviews and posts, and monitor your performance to stay ahead of the competition.

Step 3: Engaging with Your Customers through Reviews and Messages

Engagement is key to maintaining a strong online presence and reputation. Here's how to manage my Google My Business effectively by engaging with your customers through reviews and messages.

Read and Respond to Reviews

Why It Matters: Customer reviews can significantly impact your business's online reputation and visibility. Positive reviews can enhance your credibility, while responding to negative reviews can show you're committed to customer satisfaction.

How to Do It:

  1. Regularly check your Google Business Profile for new reviews.

  2. Respond promptly to both positive and negative feedback, acknowledging the customer's experience and offering solutions or gratitude.

Pro Tip: Personalize your responses to show genuine care and attention. This approach can turn unhappy customers into loyal ones and encourage more positive reviews.

Utilize Direct Messaging

Why It Matters: Direct messaging allows customers to contact you quickly and easily, making it a crucial tool for improving customer service and engagement.

How to Do It:

  1. Enable messaging in your Google Business Profile settings.

  2. Use automated responses to acknowledge received messages when you're not available to reply immediately.

  3. Respond to messages as soon as possible to provide assistance or information requested by the customer.

Pro Tip: Set clear expectations for response times in your automated messages to manage customer expectations.

Implement Automated Responses for FAQs

Why It Matters: Many customers have common questions. Automated responses can save time and provide instant answers, improving the customer experience.

How to Do It:

  1. Identify frequently asked questions about your business.

  2. Set up automated responses for these FAQs in your Google Business Profile messaging settings.

Pro Tip: Regularly update your FAQs and automated responses based on the queries you receive to ensure they're always relevant and helpful.

Monitor and Engage With Customer Messages

Why It Matters: Engaging with customer messages shows that you value their input and are attentive to their needs, which can foster loyalty and encourage repeat business.

How to Do It:

  1. Keep an eye on your messages through the Google Maps app or directly from Google Search.

  2. Use these platforms to reply to questions, confirm bookings, or thank customers for their feedback.

Pro Tip: Encourage customers to message you by highlighting this feature in your Google Business Profile and on your website.

At Merchynt, we understand the importance of engaging with your customers to build a positive online reputation. Our services can help automate and manage these interactions, making it easier for you to maintain an active and responsive Google Business Profile. By following these steps and leveraging our expertise, you can enhance customer satisfaction and drive more business through your doors.

Step 4: Utilizing Posts and Updates to Keep Customers Informed

Keeping your customers informed is crucial for maintaining engagement and driving sales. By utilizing Google My Business (GMB) Posts and Updates effectively, you can share important news, offers, and events directly with your audience. Here's how to manage this process smoothly:

Create Engaging Posts

1. Offers and Promotions: Everyone loves a good deal. Share special offers or promotions to attract more customers. Mention any terms and conditions clearly to avoid confusion.

2. Events: Hosting an event? Use GMB posts to spread the word. Include key details like the date, time, and what attendees can expect.

3. Product Updates: Got new arrivals or restocks? Keep your customers excited by showcasing your latest products.

4. General Updates: Share any important news about your business, such as changes in operating hours or new safety measures.

To create a post, simply:

  • Navigate to your Google My Business dashboard.

  • Choose the "Posts" option.

  • Select the type of post you want to create (Offer, Event, Product, Update).

  • Fill in the necessary details (title, description, image).

  • Publish the post.

Remember, visuals are key! Posts with eye-catching images or videos tend to get more engagement.

Keep Your Inventory and Services Updated

If you're a retail business, connecting your Point of Sale system to the Local Inventory app can automatically showcase your in-store products on your Business Profile. Service-based businesses should ensure their service menu is current, providing potential customers with accurate information on what you offer.

Simplify Ordering and Bookings

Make it as easy as possible for customers to do business with you. Include direct links in your posts for customers to order products, book appointments, or request quotes. This reduces friction and can increase conversion rates.

Respond to Customer Inquiries Promptly

Engage with customers who comment on your posts or ask questions. Prompt responses not only improve customer satisfaction but also signal to potential customers that you're attentive and ready to help.

At Merchynt, we understand the importance of keeping your Google Business Profile up-to-date and engaging. Our services can help streamline this process, ensuring your posts and updates are timely and effective. By leveraging tools like ProfilePro and our Local Ranking Audit Tool with Heatmaps, you can optimize your Google Business Profile to rank higher on Google Maps and attract more customers.

By following these steps and utilizing posts and updates wisely, you can keep your customers well-informed and engaged with your business. An informed customer is more likely to become a repeat customer.

Step 5: Monitoring Your Business Performance and Insights

Merely having an online presence isn't enough. It's crucial to monitor how your business performs online and understand the insights derived from customer interactions. This step is all about leveraging Google's tools and, importantly, our services at Merchynt to keep your finger on the pulse of your business's online health.

Understand the Basics

First, familiarize yourself with the Profile Strength Indicator and Business Profile Manager offered by Google. These tools are your first line of defense in understanding how complete and effective your online presence is. The Profile Strength Indicator, as mentioned on Google's support page, is a fantastic way to ensure that your profile is as detailed and comprehensive as possible. It prompts you to fill in any missing information and suggests improvements.

Dive Deeper with Google Insights

Google Insights is a powerful feature that shows how customers find your listing on Search and Maps, and what they do after they find it. This includes whether they visited your website, requested directions to your business, or called you. It’s essential to regularly check these insights as they can inform you about the effectiveness of your profile and where to make improvements.

Utilize Google Merchant Center and Search Console

For businesses that sell products, Google Merchant Center is invaluable. It helps you understand how your products perform on Google. Combined with insights from Google Search Console, you can see how your business appears in search results and how visitors interact with your website. This can guide your SEO strategy and help improve visibility.

Embrace Merchynt's Advanced Analytics

At Merchynt, we take insights a step further. Our Local Ranking Audit Tool with Heatmaps not only helps you understand your current online performance but also provides actionable recommendations to improve your local SEO and visibility on Google Maps. This tool is particularly beneficial for small businesses looking to outshine their competition and attract more local customers.

Regular Monitoring Is Key

Make it a habit to regularly review these insights and performance indicators. This isn’t a "set it and forget it" task. The digital landscape is always changing, and so are the ways customers interact with businesses online. By staying informed and reacting to these insights, you can adapt your online strategy to better meet your customers' needs.


Monitoring your business performance and understanding the insights provided by Google and Merchynt is crucial for optimizing your online presence. Use these tools to make informed decisions and keep your business aligned with your customers' behaviors and preferences. The goal is not just to attract more visitors but to convert these interactions into tangible business outcomes. With Merchynt's services, you’re not just monitoring performance; you're setting the stage for growth and success.

By keeping these steps in mind and actively engaging with the tools and services available, you can ensure that your Google My Business listing is not only visible but also effective in driving customer engagement and business growth.

Managing Your Business Website on Google

Having an up-to-date and engaging website is crucial for the success of your business. Google provides tools that make it easier for small business owners like you to manage your business website directly from your Google My Business listing. Here’s how you can keep your site fresh and appealing to potential customers.

Edit and Update Your Website

First Things First: Access Your Website Management ToolsTo start managing your business website on Google, you need to access your Google My Business profile. You can do this by navigating to the Google My Business page and logging in with your business account. Once you're in, select the 'Edit profile' option and look for the 'Website' section under "Business information."

Making Changes to Your WebsiteGoogle has made it straightforward for you to edit your website. Click on the pencil icon or the 'Manage' button next to your website's listing. From there, you'll be directed to the website editor where you can modify various parts of your site. This includes text, images, and other elements that you want to update or change.

Optimization Is KeyWhen managing your website, your goal is to attract and retain customers. Ensure that your site is easy to navigate, provides valuable information, and represents your business well. Updating your operating hours, services, and contact information regularly is crucial. Also, consider adding new photos or special offers to keep your content fresh and engaging.

Utilize Google My Business Mobile and Maps Apps

Google My Business Mobile AppFor business owners on the go, the Google My Business mobile app is a convenient tool for website management. Although the app has been replaced by the Google Maps app for some functionalities, you can still access and manage your business information directly from your smartphone. This includes updating your website details as needed.

Google Maps AppThe Google Maps app allows you to manage your Business Profile directly from your mobile device. By tapping your profile picture and selecting 'Your Business Profile,' you can access tools to edit your website among other features. This is particularly useful for making quick updates or changes while you're away from your desk.

Keep Your Website Optimized

Managing your business website on Google is not a set-it-and-forget-it task. Regularly review and update your site to ensure it meets your customers' needs and search engine optimization (SEO) best practices. This includes using relevant keywords, ensuring fast load times, and making your site mobile-friendly.

At Merchynt, we understand the importance of a well-managed and optimized Google Business Profile, including your business website. Our services can help you automate many aspects of Google Business Profile management, allowing you to focus on what you do best – running your business.

By following these steps to manage your business website on Google, you’re not just enhancing your online presence; you're also improving your chances of attracting more customers and growing your business.

Accessing and Navigating Your Google My Business Dashboard

Getting to your Google My Business (now rebranded as Google Business Profile) dashboard is key in managing your listing effectively. Here's how to do it, plain and simple.

Step 1: Finding Your Dashboard

First things first, you need to locate your dashboard. If you're looking for the Google My Business Dashboard—or as it's currently known, the Google Business Profile Dashboard—start by going to Google My Business. Click on the "Manage Now" button. This is your gateway.

Step 2: Using the Edit Profile Button

Once you're in, you might notice the layout isn't as you remember—especially if you're used to the old dashboard. No worries. Look for the Edit profile button. It's your friend in navigating through the new setup. Clicking it will unfold various management options including the Website section where you can edit and manage your business website directly.

Step 3: Navigating Through Options

After clicking Edit profile, scroll down until you find the website section mentioned earlier. Here, you're not just limited to website edits. It's part of a broader array of options allowing you to manage different facets of your Google Business Profile, from adding photos to reading and responding to customer reviews.

Why It Matters

Understanding how to navigate your dashboard is crucial. It's where you'll spend time optimizing your profile for better visibility, engaging with your customers, and analyzing your performance through insights. In simple terms, it's the cockpit of your online presence on Google.

Smooth Transition

And that's it—accessing and navigating your Google My Business dashboard, demystified. The dashboard is more than just a control panel. It's a powerful tool that, when used correctly, can significantly enhance your online presence and help you connect with more customers.

As we wrap up this section, keep in mind that managing your Google Business Profile effectively is an ongoing process. It's about making regular updates, engaging with your customers, and keeping an eye on how your business is performing online. At Merchynt, we understand the importance of this task. Our tools, like ProfilePro, are designed to help you manage your Google Business Profile more efficiently, ensuring you rank higher on Google Maps and attract more customers.

Next, we'll dive into how leveraging Merchynt's services can further enhance your Google Business Profile management. Stay tuned for insights on making the most out of your online presence.

Leveraging Merchynt's Services for Enhanced Google Business Profile Management

Managing your Google My Business listing can be a straightforward process with the right tools and expertise. At Merchynt, we understand that as a small business owner, your time is precious. That's why we offer a suite of services designed to streamline and enhance your Google Business Profile management, helping you rank higher on Google Maps and attract more customers with less effort.

Why Choose Merchynt?

Our approach is tailored for small business owners and agencies in the local marketing industry, focusing on overcoming the common challenges of optimizing your online presence and achieving better visibility on Google Maps. Here's how our services can make a difference:

  • Google Business Profile Optimization: With our Google Business Profile optimization service, we ensure your listing is fully optimized for the keywords that matter most to your business. From selecting the right categories to crafting compelling business descriptions, we handle every detail that can improve your local SEO.

  • ProfilePro for Automated Management: Our ProfilePro tool simplifies managing and enhancing your Google Business Profile. It uses AI to generate SEO-optimized responses to reviews and business updates, saving you time and improving your profile's performance.

  • Local Ranking Audit Tool with Heatmaps: Understanding your current performance is crucial to improving it. Our local ranking audit tool provides a visual heatmap of your Google Maps rankings across different locations, helping you identify areas for improvement.

  • Agency Program: For agencies managing multiple listings, our agency program offers tools and resources to efficiently manage and optimize Google Business Profiles at scale. This means better results for your clients and a streamlined workflow for your team.

Benefits of Partnering with Merchynt

  • Save Time: Automate routine tasks like responding to reviews and updating business information, freeing up more time to focus on other aspects of your business.

  • Improve Visibility: With our optimization strategies, you're more likely to appear in top search results, making it easier for potential customers to find you.

  • Increase Customer Engagement: Engage with your customers through timely and relevant updates, offers, and responses, building a loyal customer base.

  • Track Your Progress: Our tools provide detailed insights into your performance, allowing you to see the impact of your efforts and adjust your strategy as needed.

How to Get Started

Ready to take your Google Business Profile to the next level? Visit our services page to learn more about how we can help you manage your Google My Business listing more effectively. Whether you're just starting or looking to improve your existing profile, our team is here to support you every step of the way.

In conclusion, leveraging Merchynt's services can significantly enhance your Google Business Profile management, helping you rank higher, attract more customers, and ultimately, drive more sales. With our expertise and tools, managing your online presence has never been easier.


Managing your Google My Business (GMB) listing effectively is crucial in today's digital-first world. It's not just about being online; it's about being visible, engaging, and responsive to your customers in real-time. From claiming and optimizing your business profile to engaging with customers and monitoring your performance, every step is a building block towards a stronger online presence.

At Merchynt, we understand the challenges small business owners face in trying to manage their Google My Business listings alongside running their day-to-day operations. That's why we offer tailored solutions designed to streamline and automate the management process. Our tools, like ProfilePro, equip businesses with the capabilities to optimize their profiles for higher rankings effortlessly. Additionally, our agency program provides a hands-on approach to managing your online presence, allowing you to focus on what you do best - running your business.

The goal of managing your Google My Business listing is not just to exist online but to thrive. By following the steps outlined in this guide and utilizing Merchynt's services, you're setting your business up for increased visibility, engagement, and success.

For further assistance in optimizing your online presence, explore our Google Business Pro and Local Ranking Audit Tool with Heatmaps. Let us help you navigate the complexities of digital marketing, so you can achieve the online success your business deserves.

At Merchynt, we're committed to helping you manage your Google My Business listing effectively. Let's work together to make your business shine online.

Manage My Google My Business with Merchynt - manage my google my business


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