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  • Writer's pictureJustin Silverman

How To Protect Yourself from Negative Google Reviews


How to flag bad reviews with Google

Google Business Profile Optimization Tips



How To Protect Yourself from Negative Google Reviews


Happy New Year, local marketing family! It's great to be back and ready to tackle the new year! (to be honest, we were never really gone!)


This week's newsletter will explain how you can protect yourself from negative Google reviews. It's pretty simple! The first thing you're going to need is a Google account that Google thinks is a quality contributor to the Google Maps platform. If you don't already have one of these (known as a Google Local Guide account), you can sign up here. The more actions you do on Google Maps, the more Google likes you. For example, if you leave us a review on Google saying how much you like our newsletter or other free tools, Google will take note and give your Google account more "credit".


Ok, moving on. Now that you have a high authority Google account, when your Google Business Profile gets a negative review, you can flag it, and since Google trusts you now, they'll be more likely to take quick action and remove the negative review from your Google Business Profile. Until you do this, your Google account is as good as a spammer's.


To flag a negative review with Google, you need to go to that review, click the 3 dots next to it, click "Report review" then pick one of the seven choices Google gives you to get it removed. It's not instant, but if Google trusts your account, they'll be more likely to listen to you.


We're working on an automated platform now that can automatically detect reviews that violate Google's T&Cs and report them - stay tuned for more info. But, if you want some bad reviews taken down today, try signing up as a Google Local Guide and leave us a review (and other businesses you like), then start flagging your bad reviews. It's not a guaranteed strategy, but we've had great success with it in helping our clients. To the few readers that did this last week, thank you so much; we really appreciate your support! You're now 1 step ahead of the pack.


Oh! One last thing - we've updated ProfilePro to generate better AI images for posts, and to celebrate we're letting all free users generate one image for Google Business Posts/Updates per month. Check it out since it's super cool!



 
Google Business Profile Software

ProfilePro tip of the week:


Check your Services list on your GBP and make sure they all have descriptions, even if you've done this in the past. Google sometimes adds services automatically which many not have descriptions. If you don't have at least 20 services, using ProfilePro to generate some ideas for you to add.


Note: some users are experiencing issues with generating posts & images due to Google testing a new post layout which breaks our extension. Once we have it on a test account we can update ProfilePro to support it.


 

Free Google Maps Ranking Audit Tool

Wondering how well your Google Business Profile ranks on Google Maps for different keywords? We built a free local ranking audit tool you can use to quickly find out!



 

Google Business Profile optimization software

 

Check out our guide on every possible ranking strategy for Google Business Profiles!

How To Rank First on Google Maps Guide

Google Updates You Should Know About

Google updates their algos regularly, and we check and then digest them for you. Here are the latest ones local marketers should know about:

You can find details on all algo updates here.

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